Community Member

paid bill three times and money has left my account but balance still overdue

1 reply
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Ive paid my overdue balance three times and the money has left my account but my balance is still overdue. I need this resolving now.

Decembersangel72

Gold Contributor

Hi @Pgriffin22

How long after paying did you check your iD Mobile account?

It typically takes up to 24hrs for it to reach your iD account but on very rare occasions it can take up to 3 days.

If it has been longer than that then you can connect with Live Chat to see what has gone wrong:-

https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Or

Send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-