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Pgriffin22
Community Member
Nov 28, 2025 7:54 PM UTC

paid bill three times and money has left my account but balance still overdue

Ive paid my overdue balance three times and the money has left my account but my balance is still overdue. I need this resolving now. 

    1 reply

    Decembersangel72
    Gold Contributor
    Decembersangel72
    Gold Contributor
    Nov 28, 2025 11:50 PM UTC

    Hi ​@Pgriffin22 

    How long after paying did you check your iD Mobile account?

    It typically takes up to 24hrs for it to reach your iD account but on very rare occasions it can take up to 3 days.

    If it has been longer than that then you can connect with Live Chat to see what has gone wrong:-

    https://www.idmobile.co.uk/live-chat

    Type ‘talk to a person’ when you open the dialogue box to bypass the unhelpful chatbot.
    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.


    Or

    Send a private message via their Socials (Facebook, X or Instagram)  
    iD Mobile social media accounts:-



    Good luck x
     

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