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Community Member
December 18, 2024

Paid but unpaid status not updating

  • December 18, 2024
  • 3 replies
  • 157 views

I paid my outstanding bill but my unpaid status is not updating so I can’t add in my new direct debit details?

 

    3 replies

    Daz_S
    Platinum 
Contributor
    Platinum 
Contributor
    December 19, 2024

    Hi there ​@wook 

     

    If you’re using the iD app have you tried clearing the app’s cache? Then going back into the app to see if it’s now updated?

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    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    December 19, 2024

    Hey there ​@wook, sorry to hear that. Once paid, it can take some time to update on the app/website, so please allow 24-hours for the payment to clear with us etc.

     

    If still having issues, please contact our live-chat to double check the payment has gone through, or to re-activate your direct debit for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 22, 2025

    Hello.

     

    I paid my  bill through the app as I usually do.

     

    Money has been taken, but ID app has not acknowledged payment, and it has already been over 24 hours.

     

    I can’t get through to a person via the live chat.