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Paid but unpaid status not updating

  • December 18, 2024
  • 3 replies
  • 108 views
W
Community Member
  • wook
  • Community Member

I paid my outstanding bill but my unpaid status is not updating so I can’t add in my new direct debit details?

 

    3 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • December 19, 2024

    Hi there ​@wook 

     

    If you’re using the iD app have you tried clearing the app’s cache? Then going back into the app to see if it’s now updated?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • December 19, 2024

    Hey there ​@wook, sorry to hear that. Once paid, it can take some time to update on the app/website, so please allow 24-hours for the payment to clear with us etc.

     

    If still having issues, please contact our live-chat to double check the payment has gone through, or to re-activate your direct debit for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • sufkhan
    • New Contributor
    • October 22, 2025

    Hello.

     

    I paid my  bill through the app as I usually do.

     

    Money has been taken, but ID app has not acknowledged payment, and it has already been over 24 hours.

     

    I can’t get through to a person via the live chat.

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