Skip to main content

paid for add on for wrong phone number

  • August 1, 2026
  • 1 reply
  • 9 views
J
New Contributor

Hello, 

I'm in Montenegro on holiday. I didn't realise until I got here that it was not covered for internet as I assumed it is Europe so should be. I paid for an add on to cover the first 10 days although I'm sure I only got 9. Then I paid for another 5 days to take me to the end of my holiday and today I realised that I didn't have internet. I logged on and realised my silly mistake that I had done it on my other phone number which is the one my granddaughter uses and she's not with us she's still in the UK.

Is there any way of getting the money for the fiver days on her account refunded? I have now paid for the add on for my phone number. 

 

Thank you

Janet

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • August 3, 2026

    Hi ​@Janeted 

     

    Thanks for getting in touch.

    I'm sorry to hear about the confusion with the roaming add-ons while you're on holiday.

    As a general policy, add-ons are non-refundable once they have been purchased. However, given that the 5-day roaming add-on was purchased on the wrong phone number by mistake, we'd be happy to take a closer look at the account and see what options may be available.

    Please send us a private message via our socials (Facebook or Instagram), we can't guarantee a refund, but we'll be happy to investigate the circumstances and provide the best possible assistance.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement