paid for roaming but charged a lot for data

Forum|Forum|11 months ago
September 30, 2025
3 replies
40 views

As the title says, I paid for 10gb of roaming data but have been charged standard rate which are insanely expensive.

My 10gb is still 10gb and wont even connect to internet which has badically ruined my trip because I cant access maps. My standard data allowance is currently 197gb.

So despite having roaming data I've been charged.

This is the last straw with Id network, its poor coverage as it is and its add ons that don't work.

Can I get my bill reduced, its cost me £114 in a day!?

Tyler C

iD Mobile Employee

Hi there @Andyd001, sorry to hear that.

I’d recommend raising this right away with our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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A

Andyd001Author

New Contributor

I did that and they said I have to pay first and raise query.

Charged £114 in two days, £60 for a one minute WhatsApp video.

Siân W

iD Mobile Employee

Hi @Andyd001 sorry to hear this. Did you purchase the roam beyond add on? How many days had you purchased it for? What country had you visited please?

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