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Coby Hall
Community Member

My app is saying renewal due 15 days meaning bill in 15 days but on the billing it’s saying due 30/07/24 but that will mean I have not payed this month can any one help  

Best answer by Tom

Hi @Coby Hall 

 

When did you get your email about your bill?

 

Payment would be due two weeks after that email.

 

Tom

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5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7861 replies
  • Answer
  • July 15, 2024

Hi @Coby Hall 

 

When did you get your email about your bill?

 

Payment would be due two weeks after that email.

 

Tom


Annmaree Finch
New
 Contributor
  • New
 Contributor
  • 3 replies
  • February 27, 2025

How coz my payment av got up 25 pound month now 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 27, 2025

Hey there ​@Annmaree Finch, thank you for reaching out.

 

Is your bill £25.00 each month, and if so, how long has that been the case?

 

Or is only your recent payment £25.00?

 

Thanks,

Tyler


Annmaree Finch
New
 Contributor
  • New
 Contributor
  • 3 replies
  • February 28, 2025

My bill want only 6 pound month till this month 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 28, 2025

Hey there ​@Annmaree Finch, have you changed your direct debit date or changed plan at all recently?

 

Thanks,

Tyler