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pay a bill i dont have the sim for

  • June 17, 2026
  • 1 reply
  • 7 views
W
Community Member

Hello. I have two accounts. However I don't have access to one of the sims and I never used it. I accidentally cancelled my direct debit and am having trouble paying the bill as it wants me to pay the bill with the number registered to a different number. Has anyone got a way I can do this please? 
thank you 

Best answer by Kwanele Z

Hi ​@Worthing1988,

 

Thank you for your message.

 

We are sorry for any inconvenience caused. You can contact our payment lines on 0333 003 0001 or 0333 003 7777 to make a payment. Please ensure you call from a different network or a landline, as calling from another iD Mobile number may cause the system to treat the payment as being for the number you are calling from.

 

Thanks,

 

Kwanele

The iD Mobile Team

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • Answer
    • June 18, 2026

    Hi ​@Worthing1988,

     

    Thank you for your message.

     

    We are sorry for any inconvenience caused. You can contact our payment lines on 0333 003 0001 or 0333 003 7777 to make a payment. Please ensure you call from a different network or a landline, as calling from another iD Mobile number may cause the system to treat the payment as being for the number you are calling from.

     

    Thanks,

     

    Kwanele

    The iD Mobile Team

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