payed bill but says still owing. this is reoccurring

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Anyone else having trouble with bills. Im up to date but keeps saying owing. Even in bills it clearly shows I've paid but getting threatening emails about debt collectors. And no I haven't just paid it.

M

Marquerita T

iD Mobile Employee

Hi @Jaywall.

I’m sorry to hear about the confusion with your billing. I understand how worrying this must be, especially when you’re seeing conflicting information.

To get this fully checked and resolved for you, please contact us directly via Live Chat here: https://www.idmobile.co.uk/live-chat.

We’ll be able to review your account in detail, as in some cases there may be another active account or contract linked under your name that you may not be aware of, which could be affecting the balance shown.

We’ll be happy to investigate this for you and get it clarified as quickly as possible

~ Marquerita

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