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Question

paying a bill nightmare.

  • March 9, 2026
  • 1 reply
  • 14 views
Mitch
Community Member

I have an outstanding bill, for a ID phone number I cancelled I used the help section on ID I couldn’t use the App as my number had been cancelled, went through chat who redirected m to an Expert service who charged me £1 then gave me the same information I had already tried, be careful folks you get transferred to the Expert For £1 what they don’t say upfront is the £1 is just to get you hooked, if you don’t cancel, it £35 a month straight from your account. 
BEWARE!!!!!

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Marquerita T
    • iD Mobile Employee
    • March 10, 2026

    Hi ​@Mitch.

    Thank you for raising this and bringing it to our attention. We’re really sorry to hear about your experience and understand how frustrating it must have been.

    We don’t have any involvement with the Expert service, but we really appreciate you sharing your experience, it helps us and others be aware.

     

    ~Marquerita

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