Been trying to make payment now for 3 weeks an getting nowhere iv done the live chat an spoken to an agent on there for them to say if gone to debt collection I have then phone the debt collection for them to say my case is closed as its been payed when I have not made any payment so had to go back to id chat for them to say pay online or the automated payment again will not work told them this then get given an vulnerable team number for them to just try an transfer me to automated payment im getting absolutely nowhere going round in circles u can look how many time iv been in contact with you this its just beyond now im paying for a phkne thats disconnected an will have another bill now on top of this an I haven't even used it how is this my fault that ur system ain't taking payment your just putting me in debt for a phkne I ain't using
payment
+24Hey there
What happens when you try to make payment please?
Thanks,
Tyler
Hi its saying oops something went wrong iv even signed in on diffrent device as was advised to do this still not working
+24Hey there
Have you ensured you’re calling from the iD Mobile SIM card associated with the plan you’re trying to pay for, or if not, from a non-iD Mobile SIM card?
Are you able to login to the app/website to pay, or does that not work either?
Thanks,
Tyler
Yes have tried to do it with both sims an still not working an yeah have tried with diffrent bank card this is what its doing
Hi have managed to do it had to pay from my mates account then had to make another payment from my account an it let me dont know wat went on there but took nearly 3 weeks to sort finally done an have changed payment date now which j been trying to do for ages
+25Hi
Glad to hear it’s gone through now.
Tom
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