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Community Member
3o0i
Community Member
Apr 2, 2026 8:19 PM UTC

payment

Hi 

They have took money form my account for no reason they took 50 pounds and the agreement is only 38.99

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Apr 3, 2026 10:21 AM UTC

    Hi ​@3o0i,

     

    I am so sorry to hear of the issues that you are facing with your bill, however as this is a public platform, I will not be able to assist you from here.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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