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Community Member
June 9, 2026

payment

  • June 9, 2026
  • 1 reply
  • 12 views

Can’t pay online my bill 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@CocoSingh85

     

    We’re sorry to hear you’re having trouble paying your bill online.

     

    Please try the following steps:

    • Check you are logging in with the correct iD Mobile account details
    • Try using a different browser or device
    • Clear your browser cache and cookies
    • Ensure your payment method has sufficient funds and is authorised for online payments
    • Try using an alternative payment method if possible

    You can also make a payment directly via the iD Mobile app under Bills > Make a Payment.

     

    If you are still unable to complete your payment, please contact us via Live Chat or send us a direct message through our social media platforms so we can assist you further

    Owethu