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Community Member
September 18, 2026
Question

payment

  • September 18, 2026
  • 1 reply
  • 6 views

I changed my plan to sim only as I paid off my phone contract. 
 

but I am still being charged the original £35 and my plan has been frozen as I cancelled this direct debit. 
 

 

    1 reply

    iD Mobile Employee
    September 18, 2026

    Hi ​@Aaronbrown14 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

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