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Community Member
Maddsp
Community Member
September 27, 2026
Question

payment

My payment plan started charging me more that initially agreed in April 2026, I have only now looked back but I have been charged more every month since then. Why is this

3 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 28, 2026

Hi ​@Maddsp 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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New Contributor
tug87
New Contributor
October 8, 2026

have had a bill but it desnt say what mobile number is, just bgives account number

 

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
October 9, 2026

Hi ​@tug87,

 

Thanks for getting in touch.

 

Can you please confirm whether you've ever registered for an iD Mobile account online or in the app?

 

If so, you should be able to log in and view the mobile number associated with the account.

 

If you've never registered an iD Mobile account, please let us know and we'll advise on the next steps.

 

Regards,


Gemma M
The iD Mobile Social Media Team

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