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Community Member
megancrome22
Community Member
October 13, 2026
Question

Payment

I have a direct debit that I forgot i set up. I have already paid this months payment 2 weeks ago but my direct debit has still gone out. Can I please have a refund of it as i’ve rearranged the direct debit for the 1st and i’ve already paid for this months.

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    October 14, 2026

    Hi ​@megancrome22, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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