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Question

payment bounced

  • July 15, 2026
  • 1 reply
  • 13 views
E
Community Member

Hi, the payment was taken off this morning and returned, which means I have not paid this month, how do I sort it. I called payment line and they said I was up to date with payments and immediately line cut off but o know am not as the money was returned to my account.

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Michael Z
    • iD Mobile Employee
    • July 16, 2026

    Hi ​@Evakas 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

    Thanks

     

    -Michael Z

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