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payment charge

  • June 24, 2026
  • 1 reply
  • 1 view
W
Community Member

I noticed that I was charged £30, whereas I was expecting a charge of £5.

Could you please explain why the charge was £30 and confirm whether this amount is correct?

I would appreciate your clarification.

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Zandile M
    • iD Mobile Employee
    • June 25, 2026

    Hi ​@WafaaOubenali 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m
    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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