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Question

payment coming out

  • September 22, 2025
  • 1 reply
  • 19 views
S
Community Member

Hello they went to take my initial payment out but I had no money in my account because it was in my other account I now have it in there, will they try to re take the money or cancel my order ?

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@sadieblount16, if you’re direct debit is still active, we’ll retry taking it within 14-days. If not, you’ll need to make a manual payment this time via the app/website or via our automated phone-line, and then you can reinstate your direct debit after that payment.

     

    Thanks,

    Tyler

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