Hi,
I am recieving the following error when trying to upgrade my SIM only package at the payment step:
"Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page."
The bank card is the same as the one that is used for my direct debit.
I have checked this in the Bills > Payment section, the account and sort number are for the same bank card for payment.
Could you advise please?
Cheers
Best answer by Kash
Hi
Welcome to the Community!
If you are having issues with upgrading, I would advise calling our Sales Team on 0207 1391 397.
The team will be able to help you out with your upgrade issue.
Kash
+24Hi
Welcome to the Community!
If you are having issues with upgrading, I would advise calling our Sales Team on 0207 1391 397.
The team will be able to help you out with your upgrade issue.
Kash
It doesn’t work at all!!! No service!
"Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page."
+24Hey there
Have you tried via the app, website and automated phone-line please?
Thanks,
Tyler
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