Community Member

Question

payment errors and outstanding bill

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Last payment day, I had the money in my account id mobile took it then sent it back to my account, so I had a late payment by no fault of my own, I had to pay it manually, and I still have a outstanding payment? I’m worried this will happen next payment day. Please can someone help me

iD Mobile Employee

Hi @Smith A,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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