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Payment is late leaving my account

  • June 23, 2024
  • 1 reply
  • 64 views

Ryan Cox
Community Member

I just wanted to enquire about something as my bill is late leaving my account as the renewal of my data, minutes and texts happens on the 22nd of every month and payment leaves my account around the 6th of every month but it's now 23rd of the following month and it is yet to exit my account

Best answer by Kash

Hi @Ryan Cox,

Welcome to the Community!

It can take up to 5 working days for the payment to reflect on your bank account.

If your payment still hasn’t been taken I would advise contacting the Live Chat Team.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8133 replies
  • Answer
  • June 26, 2024

Hi @Ryan Cox,

Welcome to the Community!

It can take up to 5 working days for the payment to reflect on your bank account.

If your payment still hasn’t been taken I would advise contacting the Live Chat Team.

 

Kash