Hi ​@LUNAG88, 
 

I’m really sorry you’re having trouble making your payment I can appreciate how frustrating this must be, especially when you’re trying to clear your arrears and the payment isn’t going through online.

This can sometimes happen due to a temporary system issue or a mismatch between the payment attempt and the outstanding balance on the account.

💳 How to make a payment (quick and secure)

You can easily make a payment through our automated phone service.

Please dial one of the following numbers:

• 0333 003 0001
• 0333 003 7777 (from your iD Mobile phone)

Then follow the menu options:

• Select Option 2, then Option 1 to make a payment
• Enter the amount you’d like to pay
• Enter your card details to complete the payment

Both options are quick and secure and can be done without speaking to an agent.

📱 Alternative option

If you don’t have access to your iD Mobile number, you can still make a manual payment by calling:

👉 0333 003 0001

🔧 If you’re still getting errors

If the payment still fails after this, it may be worth checking:

• Your card details and billing address match your bank records
• Your bank hasn’t blocked the transaction
• Or trying a different card or device

Owethu

Hello thanks for your advice I just called that number and I paid my full balance with my card and it has gone through my account but on my id mobile app it still says I owe the money and hasn’t updated also won’t let me call or use my data even tho I’ve paid ?! Has anyone else had this issue .

i tried calling complaints but they close at 6pm so I just missed it , is there another way for this problem to be fixed ? 

Hi ​@LUNAG88 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z