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payment not working

  • April 16, 2026
  • 1 reply
  • 6 views
L
New Contributor

Hello every time I try to pay it says error I have like £59 of last two months for some reason it didn’t go through my direct debit and I’m trying to pay my arrears and it isn’t working ? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 19, 2026

    Hi ​@LUNAG88,

     

    I am so sorry to hear of the issues that you are facing. 

     

    Please could you try making payment by dialling 0333 003 0001 or 0333 003 7777, and let me know if this works. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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