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Payment of £38.87

  • July 27, 2026
  • 1 reply
  • 0 views
T
Community Member

Good evening. My name is Tomasz Zyga. I wanted to ask about payment I have done of 38.87. I know I've got Direct Debit set up and first attempt for my last bill was failed and I've done payment of £38.87 but I didn't know that another attempt will happen after like 5 days. 

 

Can I please ask for a refund because I don't want to be charged twice.

 

Kind Regards, 

 

Tomasz Zyga 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • July 27, 2026

    Hi ​@Tomasz Zyga,

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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