Payment plan

1 reply
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Hi,

I want to chase up because I’m paying the same amount as I was paying before but I’ve already paid off my phone bill.

Can you please explain why it’s still this price? As it should be £16 a month

Gemma M

iD Mobile Employee

Hi @Ojedalarissa,

Thanks for getting in touch.

Once your minimum term ends, your monthly plan doesn't automatically change or reduce in price. We send an end-of-contract notification to let customers know their minimum term is coming to an end and to explain the options available.

If you'd like to pay less each month, you would need to change or upgrade your plan. You can do this through your iD Mobile account, or you can contact our Sales team via Live Chat to discuss the options available to you.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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