Hi ​@Steven1976,

Thank you for your message.

I’m really sorry to hear you’re having trouble with the payment screen not appearing when trying to add your SIM. I can appreciate how frustrating that must be.

Please try refreshing the page or restarting the process and attempt again. If the issue still persists, you can contact our Sales Team on 0800 049 0250, and they’ll be happy to assist you further and complete the order for you.

Thanks.

It’s gone through now but didn’t see anything to do with a PAC code

Hi ​@Steven1976 

Thank you for letting us know that the payment has gone through.

The PAC code option is used if you would like to transfer a number to us. You can request a number transfer at any point during your contract; simply contact our Live Chat team, and they will be happy to assist you.

Michael Z