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New Contributor
April 10, 2026
Question

payment screen doesnt work

  • April 10, 2026
  • 3 replies
  • 44 views

I’m trying to add another SIM, but the payment screen doesn’t pop up when it asks for the one P payment

    3 replies

    iD Mobile Employee
    April 10, 2026

    Hi ​@Steven1976,

     

    Thank you for your message.

     

    I’m really sorry to hear you’re having trouble with the payment screen not appearing when trying to add your SIM. I can appreciate how frustrating that must be.

    Please try refreshing the page or restarting the process and attempt again. If the issue still persists, you can contact our Sales Team on 0800 049 0250, and they’ll be happy to assist you further and complete the order for you.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 10, 2026

    It’s gone through now but didn’t see anything to do with a PAC code

    iD Mobile Employee
    April 13, 2026

    Hi ​@Steven1976 

     

    Thank you for letting us know that the payment has gone through.

    The PAC code option is used if you would like to transfer a number to us. You can request a number transfer at any point during your contract; simply contact our Live Chat team, and they will be happy to assist you.

     

    Michael Z

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.