payment screen doesnt work

3 replies
52 views

I’m trying to add another SIM, but the payment screen doesn’t pop up when it asks for the one P payment

K

Kwanele Z

iD Mobile Employee

Hi @Steven1976,

Thank you for your message.

I’m really sorry to hear you’re having trouble with the payment screen not appearing when trying to add your SIM. I can appreciate how frustrating that must be.

Please try refreshing the page or restarting the process and attempt again. If the issue still persists, you can contact our Sales Team on 0800 049 0250, and they’ll be happy to assist you further and complete the order for you.

Thanks.

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S

Steven1976Author

New Contributor

It’s gone through now but didn’t see anything to do with a PAC code

M

Michael Z

iD Mobile Employee

Hi @Steven1976

Thank you for letting us know that the payment has gone through.

The PAC code option is used if you would like to transfer a number to us. You can request a number transfer at any point during your contract; simply contact our Live Chat team, and they will be happy to assist you.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.