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Community Member
September 9, 2026
Question

payment went through but account showing outstanding pyment

  • September 9, 2026
  • 1 reply
  • 5 views

Similar issues to others on this site but no proper course of action has been recommended on any of those topics. So have to ask for help myself. Issues with payment led to the direct debit being cancelled and now I can't set it up again because of an outstanding balance that shouldn't be there, my payments are up to date. I'm just about to finish the contract and want to switch to a sim only plan soon.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@IDMOBULTRA,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.