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payments

  • October 29, 2025
  • 1 reply
  • 15 views

Hi 

Please can someone advise,I've set up a DD on a few occasions in the last years but it never takes the DD and I have to pay manually, it's also noticed that I'm missing payments on my credit register when I'm not. Today is the same been cut of as i haven't paid and told Todo so immediately, which I always do on that day but then sometimes my phone doesn't work for hours ! To add a little more misery on what should be a straight forward payment i get at least 2 mgs from ID mobile everyday telling my my DD has been reinstated. This is clearly an error as I shouldn't be receiving these as my DD has always been active. Without speaking to a human I've tried everything my end to fix this ! 

1 reply

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  • iD Mobile Employee
  • October 29, 2025

Hi ​@Gibbo333 ,

Thanks for reaching out ,I’m really sorry to hear about the ongoing issues with your Direct Debit and the impact it’s had.
It sounds like there may be a technical issue with how your Direct Debit is being processed, especially if you're receiving repeated messages and still being asked to pay manually. We’d really like to get this sorted for you.


Please get in touch with us via Live Chat, Facebook, Instagram, or email us at socialqueries@idmobile.co.uk so we can investigate your account in more detail and help resolve this once and for all.


Lamiya
iD Mobile Social Media Team