Hi ​@natalie6036, 

Thanks for getting in touch, and I’m sorry to hear you’re needing a bit of extra time I understand that things don’t always line up perfectly.

I’m afraid I’m not able to apply an extension directly from here, but we can certainly look into this for you properly and see what options are available on your account.

I’ve just sent you a private message so we can help you further and handle this securely.
To find it:

• Click your profile picture in the top-right corner
• Select “Private Messages”

Or use this link: https://community.idmobile.co.uk/inbox/overview

Once you reply there, we’ll take it from there and do our best to help 👍

Owethu