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Question

Phone Bill Query

  • June 18, 2026
  • 1 reply
  • 30 views

Good evening, I have just received my bill through for June and I have a query on this. 
I bought add ons as we were away in America and I ensured there was no overlap. Therefore I got an add on for 20th May to 30th May then again 30th May until 4th June. 

I’m unsure why I have a bill for 30th May when I bought another. 
 

If you could please look into it would be appreciated 

Chloe

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 19, 2026

Hi ​@CnR1994,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team