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Community Member
Flower1
Community Member
October 4, 2026

phone contract. no sim. ending in 20 days. can i cancel my DD from november

Phone contract is complete by 23rd Oct. I have no SIM card with id mobile. So the handset will be paid off. Can I cancel my DD from November? 

      1 reply

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      October 5, 2026

      Hi ​@Flower1,

       

      Please be aware that cancelling your Direct Debit does not cancel your iD Mobile contract. If the Direct Debit is cancelled while there is still a balance due, this could result in a missed payment.

       

      To help you with arranging the correct disconnection of your plan, we’ve sent you a private message.

       

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

       

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

       

      We’ll speak to you there.

       

      Thanks,


      Gemma M
      The iD Mobile Social Media Team

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