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Community Member
Marcusmowles
Community Member
July 13, 2026
Question

Phone not working

I paid my bill today and my phone is going straight to ID mobile payment auto phone thing saying I’ve paid my bill today anytime I try and phone someone. What’s going on? And please get this fixed as I need my phone for work. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 15, 2026

    Hi ​@Marcusmowles,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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