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Community Member
Moiz2014
Community Member
Jun 22, 2026 8:59 PM UTC
Question

phone not working no data no mobile services

Dear sirs,

 

due to human error the direct debit was cancelled and it’s reinstalled again with customer services. And I paid the balance of £26.00 via id app but still unable to access my phone data 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 23, 2026 2:27 PM UTC

    Hi ​@Moiz2014,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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