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Community Member
Moiz2014
Community Member
June 22, 2026
Question

phone not working no data no mobile services

Dear sirs,

 

due to human error the direct debit was cancelled and it’s reinstalled again with customer services. And I paid the balance of £26.00 via id app but still unable to access my phone data 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 23, 2026

    Hi ​@Moiz2014,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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