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Question

phone not working no data no mobile services

  • June 22, 2026
  • 1 reply
  • 0 views
M
Community Member

Dear sirs,

 

due to human error the direct debit was cancelled and it’s reinstalled again with customer services. And I paid the balance of £26.00 via id app but still unable to access my phone data 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 23, 2026

    Hi ​@Moiz2014,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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