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New Contributor
jwmd88
New Contributor
October 17, 2025
Question

Phone returned with 14 days, service disconnected, now i owe £900 and i cant get hold of anyone

  • October 17, 2025
  • 3 replies
  • 33 views

I bought a iPhone 17 through mobiles.co.uk, wasn't happy so returned the phone. The phone was returned, accepted and I have an email to confirm this. 

 

I have had a bill for over £900 and I can't get hold of anyone to help, I have received an email today to say I need to pay or will have debt collectors..

 

I am very worried mainly because there isn't a number to call, live chat says no one is available and I have no idea what to do!!

 

Please help me

    3 replies

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    October 17, 2025

    Hi ​@jwmd88  ,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    jwmd88Author
    New Contributor
    October 17, 2025

    Hi ​@jwmd88  ,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Michael Z

    I have replied, how long until a reply? Thank you

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    October 17, 2025

    Hi ​@jwmd88 

     

    Response times may vary but our team will get back to your private message as quickly as possible.

     

    Thank you 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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