Phone trade in not recieved payment

6 replies
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I sent my old phone for trade in on the 4th of September, I have no received confirmation they have even received the phone or payment. I have emailed and contacted on the live chat multiple times and have not received a response the customer service is absolutely disgusting. How can I get in contact to receive payment?

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Siân W

iD Mobile Employee

Hi @Katie Daniel sorry to hear this, have you checked your junk/spam email folders?

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K

Katie DanielAuthor

New Contributor

Yes I have checked multiple times

K

Katie DanielAuthor

New Contributor

Can you answer how this can be resolved please or give me a number to speak to somebody?

Tyler C

iD Mobile Employee

Hi tthere @Katie Daniel, we don’t have a customer service phone-line I’m afraid, and we’re not an instant response team here, so reply times will vary.

What was said to you via the live-chat please?

Have you emailed our trade-in team directly?

Thanks,

Tyler

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K

Katie DanielAuthor

New Contributor

Saying replies will vary is a joke as I sent my first email on the 15th of September and have no received a reply, I need somebody to respond to me ASAP! Nobody bothered to reply to me either on the live chat function. The email I sent was direct to the trade in team

Tyler C

iD Mobile Employee

Hi there @Katie Daniel, I am saying the replies will vary via our Community threads here, as we’re not an instant response service or a live-chat here.

Did you ask to speak to an agent via the live-chat?

In terms of the trade-in team, they will get back to you via email as soon as possible.

Thanks,

Tyler

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