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plan

  • April 25, 2026
  • 1 reply
  • 6 views
S
Community Member

Hello, I would like help about my plan. I had already paid my bill for this month on the 2nd April, as you can see in my bills. I cannot afford to pay it out again today and my account has been suspended. I’m currently in hospital with a lot of health conditions, I’ve just been diagnosed with heart failure and liver failure. Also been told I can no longer work because of this. Could my suspension come off please as I can no longer talk to family or friends while my long stay in hospital 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 26, 2026

    Hi ​@Sarah19xx 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team

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