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Question

Plan a completely different amount to scheduled amount on bank account

  • April 20, 2026
  • 1 reply
  • 4 views
D
Community Member

Just joined ID mobile and my plan is £6 per month, why is my bank showing scheduled payees as an amount of £32.09! I’ve not used anything out of my plan. Please advise. 

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@Debs003 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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