plan changes

1 reply
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I have recently set up a sim only plan .via uswitch. But it's not showing

on my account plan. Should my current plan just change automatically?

Plan

Anneline MAnswer

iD Mobile Employee

Hi @Thesummers,

Thank you for your response.

Kindly be advised that if you have an existing iD Mobile account and you’ve taken out a new SIM only plan, this means that you should have received a new SIM and mobile number. You would need to add the second plan manually onto your account for it to show. To do so you can follow these steps:

Kindly navigate to the 'Home' screen.
Tap 'View your plans'.
Tap 'Add new plan'.

If you’ve changed your existing plan or upgraded, the upgrade or plan change will automatically be updated on your account.

Thanks,

Anneline

Anneline MAnswer

iD Mobile Employee

Hi @Thesummers,

Thank you for your response.

Kindly be advised that if you have an existing iD Mobile account and you’ve taken out a new SIM only plan, this means that you should have received a new SIM and mobile number. You would need to add the second plan manually onto your account for it to show. To do so you can follow these steps: