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New Contributor
August 6, 2026
Question

plan changes

  • August 6, 2026
  • 1 reply
  • 13 views

I have recently set up a sim only plan .via uswitch. But it's not showing

on my account plan. Should my current plan just change automatically?

 

1 reply

Anneline M
iD Mobile Employee
iD Mobile Employee
August 7, 2026

Hi ​@Thesummers

 

Thank you for your response. 

 

Kindly be advised that if you have an existing iD Mobile account and you’ve taken out a new SIM only plan, this means that you should have received a new SIM and mobile number. You would need to add the second plan manually onto your account for it to show. To do so you can follow these steps:

 

  • Kindly navigate to the 'Home' screen.
  • Tap 'View your plans'.
  • Tap 'Add new plan'.

 

If you’ve changed your existing plan or upgraded, the upgrade or plan change will automatically be updated on your account. 

 

Thanks, 

 

Anneline