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New Contributor
Malcolm Astle
New Contributor
Nov 13, 2026 12:36 PM UTC
Question

Plan disconnected?

Hello,

I just had an email saying “

This plan has been disconnected.

You can now access limited app features, like viewing your previous bills and payment history.”

 

However when I go to my account there is no way to re-connected the plan? How do I re-connect the plan?

 

Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 13, 2026 12:39 PM UTC

    Hi ​@Malcolm Astle,

     

    Thanks for getting in touch!

     

    I'm sorry for any confusion caused. Unfortunately, once a plan has been fully disconnected, we're unable to reinstate or reconnect it.

     

    If you'd like to continue using iD Mobile, you would need to take out a new plan. Our Sales team will be happy to help you explore the available options.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    I hope this helps clarify things.

     

    Regards,

     

    Gemma

    iD Social Medai

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