Hi ​@ferdaouskhardani89, 

We're sorry to hear about the unexpected increase in your monthly charges, and we understand how concerning this must be.

As this will require a full review of your account and billing history, please contact our Customer Services Team via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to check exactly why the charge has changed and provide a clear breakdown for you.

We apologise for any inconvenience caused and will be happy to help get this resolved.

Owethu

Hi, I have a monthly contract with iD Mobile for £37.99 per month. However, I’ve noticed that my bill for this month is showing as £51.93, which is significantly higher than my usual monthly payment.

Could you please explain why the amount has increased to £51.93 and provide a breakdown of the additional charges? I would appreciate it if you could confirm whether this is a one-off charge or whether my monthly payment has changed.