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Community Member
June 9, 2026
Question

plan not clear

  • June 9, 2026
  • 1 reply
  • 7 views

I don’t understand why I start pay 74.99£ instead of 30£ from last month. My money plan is 30£ per month.

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@ferdaouskhardani89

     

    We're sorry to hear about the unexpected increase in your monthly charges, and we understand how concerning this must be.

     

    As this will require a full review of your account and billing history, please contact our Customer Services Team via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to check exactly why the charge has changed and provide a clear breakdown for you.

     

    We apologise for any inconvenience caused and will be happy to help get this resolved.

     

    Owethu