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Community Member
June 9, 2026
Question

plan not clear

  • June 9, 2026
  • 3 replies
  • 21 views

I don’t understand why I start pay 74.99£ instead of 30£ from last month. My money plan is 30£ per month.

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@ferdaouskhardani89, 

     

    We're sorry to hear about the unexpected increase in your monthly charges, and we understand how concerning this must be.

     

    As this will require a full review of your account and billing history, please contact our Customer Services Team via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to check exactly why the charge has changed and provide a clear breakdown for you.

     

    We apologise for any inconvenience caused and will be happy to help get this resolved.

     

    Owethu

    New Contributor
    September 14, 2026

    Hi, I have a monthly contract with iD Mobile for £37.99 per month. However, I’ve noticed that my bill for this month is showing as £51.93, which is significantly higher than my usual monthly payment.

     

    Could you please explain why the amount has increased to £51.93 and provide a breakdown of the additional charges? I would appreciate it if you could confirm whether this is a one-off charge or whether my monthly payment has changed.

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    September 14, 2026

    Hi ​@Beckett23 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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