Hi,

Just switched from EE to ID. Switch conpleted today it was planned for yesterday, seems to have been delayed a bit, not something I care about. Not a problem at all.

Logged into the app for the first time and I have everything labelled as "renews in 2 days" (or something equuvalent). This implies that the services didn't start on the day I switched (as I was expecting), but when I purchased the plan. I obviously wanted the former since I had my EE plan running till the switching date as well.…

Trying to find how to contact ID to get this sorted. I'd like to start on a good start with them. Since I didn't install the eSIM until a few days back and used data till yesterday, should be fairly easy to show that it was my understanding. 

Any support woukd be appreciated. Many thanks

K