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Active Contributor
Aussie5421
Active Contributor
Nov 6, 2025 3:55 AM UTC

please can I request an extension for paying this months bill

I recently received an unexpected vet bill, which affected my budget. Would it be possible to extend my payment deadline to 16.11.2025? I am also waiting for a call regarding radiotherapy, and if I miss the call, I won't be able to return it. Your assistance would be greatly appreciated. 

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    3 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    Nov 6, 2025 7:40 AM UTC

    Don’t raise account issues on a community forum, members have no access obviously; contact ID via CHAT page.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Aussie5421Author
    Active Contributor
    Nov 6, 2025 7:45 AM UTC

    The chat page hasn't been working so reached out here, I'll try chat page again later. 

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Nov 6, 2025 11:19 AM UTC

    Hi, ​@Aussie5421 

    Thank you for reaching out and explaining your situation. I completely understand how unexpected expenses can affect your budget, and I’m sorry to hear about the circumstances you’re dealing with.

    Kindly send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk.

    Thank you,

    Zandile

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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