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Community Member
September 9, 2026
Question

please reduce monthly payments now that ive paid off the phone

  • September 9, 2026
  • 1 reply
  • 11 views

Hi, 

I believe my contract is about to end or already has, however I don’t want to upgrade my phone yet. Will you be reducing my monthly cost now I’ve paid off the phone itself? 
 

thanks 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@L4uren,

     

    If you think your contract has ended, but you're not ready to upgrade your phone yet, we'd recommend contacting our Sales Team to discuss the options available to you and review your current plan.

     

    They can advise on any available SIM-only options, plan changes, or pricing that may better suit your needs now that you're out of contract.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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