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Community Member
May 21, 2026
Question

please waive out of plan usage charge

  • May 21, 2026
  • 1 reply
  • 19 views

I am on a pay monthly £8 a month. I am travelling in Malaysia and have a 2nd SIM domestic card. I had made a phone call but it used the ID mobile instead of the domestic Malaysia SIM card. I had forgotten to enable the default phone call mobile service to use the Malaysia SIM card . I now understand how it works but would appreciate it if you can waive the £12 out of plan charges.

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 21, 2026

    Hi ​@BL88,

     

    Thanks for getting in touch, and we’re sorry to hear this happened whilst you were travelling.

     

     We completely understand how easy it can be to accidentally place a call using the wrong SIM when using dual SIM abroad, especially when switching between a local SIM and your iD Mobile line.

     

    Unfortunately, we wouldn’t normally be able to remove valid out-of-plan charges where the usage has successfully connected and generated charges, as notifications and usage warnings would usually be issued where applicable.

     

    That said, as this is a public platform, we’re unable to review the account or billing history directly here.

     

    If you’d like the team to take a closer look and see whether there’s anything further they can do, please get in touch via Live Chat: https://www.idmobile.co.uk/live-chat

     

    We appreciate your understanding and hope you enjoy the rest of your trip.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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