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Posted to USA for 1-2 years with British Army and ID mobile wont lause

  • September 8, 2025
  • 5 replies
  • 36 views
E
New Contributor

Hello,

 

Any advice for this issue please?

I am in the British Army and have been posted to the US for 2 years. I have approx 12 months left on my contract which was for Pixel 9 Pro and includes minutes/data.

I called ID and explained this, and said I was obviously happy to keep paying back my phone, but could they pause the "SIM" usage charges. They said it was not possible.

They're a member of the Armed forces covenant so it was a bit dissapointing as I'll now be paying to use a UK.phome for a minimum of 12 months while I'm not here.

Any tips?

Thanks

 

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 1, 2025

    Hi there ​@Ed_moondo, sorry to hear this and our apologies for the wait in response, this never came through to our queue until now for some reason.

     

    Has anything been said further since raising this to our team?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New Contributor
    • Ed_moondo
    • Author
    • New Contributor
    • October 1, 2025

    Unfortunately nothing heard so far

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@Ed_moondo, sorry to hear that.

     

    Which team did you reach out to previously and when?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New Contributor
    • Ed_moondo
    • Author
    • New Contributor
    • October 2, 2025

    Hello, I've just checked actually and now I remember it was on the phone not email. I tried to raise the issue and they didn't get it.

    Can you recommend someone I can speak to on this issue further? 

     

    Thanks 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi there ​@Ed_moondo, I would simply advise to contact our live-chat and ask to speak to an agent and have them raise this further there:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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