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New Contributor
September 11, 2026

private message

Admin have stated they’ve sent a private message on another thread but no private message received?????

    5 replies

    iD Mobile Employee
    September 11, 2026

    Hi ​@VvrooomM 

     

    Thank you for getting in touch with us. 

    Please re check your private message we have responded.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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    VvrooomMAuthor
    New Contributor
    September 11, 2026

    There is nothing in my private messages 

     

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    September 13, 2026

    Hi ​@VvrooomM 

    Please confirm if you are accessing the link below.
     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    Thanks,
    Hosai

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    VvrooomMAuthor
    New Contributor
    September 13, 2026

    What is happening with the over payment. 

    iD Mobile Employee
    September 15, 2026

    Hi ​@VvrooomM.

     

    Thank you for your post.

     

    Please contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat our team can review your account and explain your charges.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.