Skip to main content

problem with coverage

  • July 31, 2026
  • 1 reply
  • 6 views

Hello, I paid my phone bill on Wednesday at 16:17 and since then my data and my calls aren’t going through and it’s saying I’ve reached my cap limit when I should have been renewed ? 

1 reply

Anneline M
iD Mobile Employee
Forum|alt.badge.img+4
  • iD Mobile Employee
  • August 2, 2026

Hi ​@LUNAG88

 

We’re sorry to hear about the issue you’re experiencing with your services. 

 

Kindly please confirm if you have tried resetting your network settings and restarting your handset? 

 

Thanks, 

 

Anneline