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Community Member
February 11, 2026
Question

problem with my bill

  • February 11, 2026
  • 3 replies
  • 25 views

        .. 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 12, 2026

    Hey there, ​@Danima89 

     

    We are so sorry to hear of the issues that you may be facing however in order to assist, we would need more insight on the issue. 

     

    I recommend getting in touch with our customer service team via live chat https://www.idmobile.co.uk/live-chat where they will be able to access your account and assist you with your query securely.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 14, 2026

    Hi My account was hacked and been ubgrade I just had before simple running  monthly sim card £15  now everything it's sorted out apart from payment I been pay over £42 which should be £15 I want to leave ID and everything sorted out

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 14, 2026

    Hi ​@Wegas,

     

    I am so sorry to hear of this. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.