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New Contributor
Aug 18, 2026 9:55 PM UTC
Solved

promise to pay

Is it possible to extend when my bill due. Having couple difficulties with bills

    Marquerita T
    iD Mobile Employee
    Aug 20, 2026 5:12 PM UTC

    Hi ​@Jnewlands.

     

    Thanks for your post. If you can’t see anything in your private messages, please could you contact us directly via live chat on our website? Our team will be happy to assist you there.

     

    You can start a live chat here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    3 replies

    Zandile M
    iD Mobile Employee
    iD Mobile Employee
    Aug 19, 2026 2:16 PM UTC

    Hi ​@Jnewlands 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JnewlandsAuthor
    New Contributor
    Aug 19, 2026 2:31 PM UTC

    I can see nothing in my private messages 

    Marquerita T
    iD Mobile Employee
    iD Mobile Employee
    Aug 20, 2026 5:12 PM UTC

    Hi ​@Jnewlands.

     

    Thanks for your post. If you can’t see anything in your private messages, please could you contact us directly via live chat on our website? Our team will be happy to assist you there.

     

    You can start a live chat here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.