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Janeted
New Contributor
August 28, 2026

promised unlimited data only got 10GB

  • August 28, 2026
  • 1 reply
  • 24 views

Hi

I had a chat with your live agent yesterday and they said that they would put unlimited data on my upgrade. 

I've noticed that there is only 10GB please see screenshots below

 

[IMAGES REMOVED DUE TO SENSITIVE INFORMATION]

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 3, 2026

    Hi ​@Janeted,

     

    I've just sent you a private message to help get this sorted.
     
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
     
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 
     
    We'll speak to you there.
     
    Thanks,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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