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Proof of purchase and proof of usage

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I've been trying to receive proof of purchase and proof of usage since Friday. I've already contacted them three times via chat, emailed them, and they keep telling me to wait 24 or 48 hours.

WelshPaulAnswer

Platinum  Contributor

It’s a scam! And the above poster is probably part of the scam.

What to do:

Secure your banks: Contact your bank immediately to let them know a contract has been taken out in your name.
Change passwords: Update the passwords for your email and online banking.
Contact O2 & Tesco Mobile: Explain the contracts purchased are fraudulent and they’ll need to cancel the accounts.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Michael Z

iD Mobile Employee

Hi @kono313137

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

kono313137Author

New Contributor

Hi ,

I still dont have any email of my proof what I need to my insurancer to sent….

I was txt with 10 people already and nothing at all…….

Where is the problem …..

Thanks Martin

Gemma M

iD Mobile Employee

Hi @kono313137,

I do see that we are already communicating with you privately and will continue to assist you from there.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

kono313137Author

New Contributor

Hi

Ive received emails from this lady ,but after call … Ive received emails a purchace new phone from O2 and Tesco mobile ??????

Is scamers call me ???????????

Irene Morgan

13:03 (pred 14 minútami)

komu: mne

Hi Martin,

Our team has contacted you regarding your inquiry. Could you please let us know if your issue has been resolved or if you still require assistance?

Best regards,

V

vidtek99

New Contributor

Hi @kono313137

No it’s not a scam call.

Thanks.

WelshPaulAnswer

Platinum  Contributor

It’s a scam! And the above poster is probably part of the scam.

What to do:

Secure your banks: Contact your bank immediately to let them know a contract has been taken out in your name.
Change passwords: Update the passwords for your email and online banking.
Contact O2 & Tesco Mobile: Explain the contracts purchased are fraudulent and they’ll need to cancel the accounts.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew T

iD Mobile Employee

Hi @kono313137,

I’m Matt, the iD Community Manager. Unfortunately, you’ve fallen victim to a scam, and the fraudster has placed an order for a contract through Tesco Mobile / O2 under your name.

What to do:

Secure your banks: Contact your bank immediately to let them know a contract has been taken out in your name.
Change passwords: Update the passwords for your email and online banking.
Contact O2 & Tesco Mobile: Explain the contracts purchased are fraudulent and they’ll need to cancel the accounts.

I’m going to send you a Private Message to get some more information.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.